- Management style – enforcement/authoritarian style will have less success than a coaching/mentoring style.
- People-view – how you view people is exactly how you will treat them. If you believe employees can’t be trusted, you won’t. And they won’t either.
- Level of caring – you cannot fake caring about employees. Either you do, or you don’t. The employees will figure out where you stand soon enough.
- Supervisory skills – supervisors who lack good skills will usually default to enforcement and authority. As they gain new skills, they will earn more trust and respect from their crews.
- Engagement – rules and processes heaped onto people who aren’t engaged and who aren’t paying attention is never going to work. To get safety improvement, you first need engagement.