Waste Management – Continually Improving

Waste Management

Waste Management COR Achievement

Waste Management, British Columbia

In 2010, a group of Waste Management senior leaders, operations, and district and safety managers discussed the Certificate of Recognition (COR) program. The COR program is a nationally recognized audit, certification and incentive program, rewarding employers that go beyond the legal requirements of the Workers Compensation Act and Occupational Health and Safety (OHS) Regulation. Waste Management had a strong safety program but we believed our staff would benefit from program improvements. By taking the COR “best practice” approach to implementing our injury prevention and injury management programs, we would take our safety program to the next level.

The Waste Management British Columbia operations hauling site opened in 1972. Waste Management offers comprehensive recycling and solid waste services to meet the unique needs of our customers and the communities we serve. We have over 400 employees and serve 13,310 residential and 15,454 commercial customers.

Employee safety is our highest priority. Safety is essential at Waste Management, for our employees, customers and the success of our business. Therefore, in 2010, we adopted Mission to Zero?.


The aim of this program is to reduce the number of on-the-job accidents and injuries to zero through an extensive training initiative.

Although, we have committed company initiatives we also wanted to have a program that is specific to WorkSafe BC regulations. We also believed our safety committee could grow and learn from the additional offerings put forth in the COR program.

Results and Recommendations (see attached for detail)

In late 2012, Waste Management of British Columbia (BC) presented a proposal to seek COR certification to the WM PNW senior leadership team. In early 2013, the BC team was given the green light and started searching for approved auditors.

The auditor reviewed approximately 50% of our BC operations in late February, 2013. With Scott Sadler, BC area safety manager as our lead, he completed the COR Occupational Health & Safety Course and Injury Management Course. Taking the course gave Scott an opportunity to meet colleagues from other trucking companies that were also seeking the COR certifications. That networking opportunity proved invaluable. Scott and his peers were able to discuss safety programs that yielded results and some that fell short.

By late March 2013, Waste Management received our COR Certification Score and achieved an exceptional rating on our Occupational Health & Safety and Injury Management/Return to Work audits. WM had a very detailed road map and we were required to submit a corrective action plan for the improvement items noted on the audit. Over the course of the next year, we worked hard to address the issues listed in the action plan. In March 2014, we completed the internal auditor course and later that summer, completed our first internal audit. It was amazing to see the new programs in place and to see the changes we had made from our first external audit in 2013.

On April 3, 2014, it was official; Waste Management received our Health & Safety Leadership Award. Waste Management was the first waste company in British Columbia to be COR Certified. Then on April 11 2014 Waste Management accepted the COR Achievement Award at the Safety Driven Annual General Meeting.

2013 SafetyDriven COR Achievement of Excellence Awards

From left to right: Randy Pollard (WM Vancouver RM), Scott Sadler (WM BC Safety Manager), Hardeep Sarai (SafetyDriven COR Program Manager) & David Millman (WM BC DO).

Waste Management British Columbia would like to thank all their employees for working so hard to achieve this distinguished certification. For an organization to achieve a Certificate of Recognition, a great deal of commitment from employees is required to ensure that a robust health and safety management system is effectively managed and maintained. Having this in place will ensure a positive influence on a company’s safety culture which in turn will drive down injury rates and claims costs. Moreover, employee morale and relationships between management and workers are strengthened. This, in turn, reduces absenteeism and other associated business costs.

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